Shipping Policy
Fast, reliable, and secure delivery to your doorstep.
Last Updated: January 2025
Our Shipping Commitment
We are committed to delivering your order accurately, in perfect condition, and always on time. Your satisfaction is our top priority.
Free Shipping Available
Enjoy free shipping on all orders over 500 EGP within Egypt!
Processing Time
Order processing and preparation timeline:
- Standard orders: Processed within 1-2 business days
- Custom or personalized orders: 3-5 business days
- Pre-order items: As specified on product page
- Orders placed on Friday or holidays: Processed next business day
- You'll receive a confirmation email once your order is processed
Shipping Zones & Delivery Time
Delivery times vary by location within Egypt:
| Zone | Delivery Time | Shipping Cost |
|---|---|---|
| Cairo & Giza | 2-3 business days | 50 EGP |
| Alexandria | 3-4 business days | 60 EGP |
| Delta Region | 3-5 business days | 60 EGP |
| Upper Egypt | 4-6 business days | 70 EGP |
| Red Sea & Sinai | 5-7 business days | 80 EGP |
* Free shipping on orders over 500 EGP to all zones
Shipping Rates
Shipping charges are calculated based on:
- Delivery destination within Egypt
- Package weight and dimensions
- Shipping method selected (standard or express)
- Total order value (for free shipping eligibility)
- Final shipping cost is displayed at checkout
Order Tracking
Stay updated on your order status:
- Receive shipment confirmation email with tracking number
- Track your order in real-time through our website
- SMS notifications at key delivery milestones
- Contact customer service for tracking assistance
- Delivery updates available 24/7 online
Express Shipping
Need it faster? Choose our express delivery option:
- Cairo & Giza: Next business day delivery
- Major cities: 1-2 business days
- Additional cost: 50 EGP extra
- Available at checkout for eligible areas
- Orders must be placed before 2 PM for same-day processing
Delivery Process
What to expect when your order arrives:
- Courier will contact you before delivery
- Signature required upon receipt
- Inspect package before signing for delivery
- Report any visible damage immediately to courier
- If you're unavailable, courier will attempt redelivery
- Maximum 2 delivery attempts, then held at local facility
Shipping Delays
Delays may occur due to:
- National holidays and religious celebrations
- Extreme weather conditions
- Incorrect or incomplete shipping address
- High-demand periods (sales, promotions)
- Customs clearance (if applicable)
- We'll notify you immediately of any expected delays
Packaging
We ensure your items arrive safely:
- All items are carefully inspected before shipping
- Secure, eco-friendly packaging materials
- Fragile items receive extra protection
- Discreet packaging for privacy
- Gift wrapping available upon request
Shipping Questions?
For any questions about shipping, delivery, or tracking your order, contact us:
Email: support@mnory.com
Phone: +20 100 123 4567