Refund Policy

To be eligible for a return and refund, items must meet the following conditions:

• Item must be returned within 14 days of delivery
• Product must be unused and in its original condition
• Original packaging must be intact and undamaged
• All tags, labels, and accessories must be included
• Proof of purchase (receipt or order confirmation) is required

The following items cannot be returned or refunded:

• Underwear, swimwear, and intimate apparel (for hygiene reasons)
• Personalized or customized items
• Sale or clearance items marked as final sale
• Gift cards and vouchers
• Items damaged due to misuse or improper care

Follow these simple steps to return your item:

• Step 1: Contact our customer service at support@mnory.com with your order number
• Step 2: Provide the reason for return and any relevant photos if the item is defective
• Step 3: Receive a Return Authorization (RA) number and return instructions
• Step 4: Pack the item securely in its original packaging
• Step 5: Ship the item to the address provided with your RA number

Shipping cost responsibility depends on the reason for return:

• Defective or incorrect items: We cover return shipping costs
• Change of mind: Customer is responsible for return shipping costs
• Original shipping fees are non-refundable (except for defective items)
• We recommend using trackable shipping for your protection

Once we receive and inspect your returned item:

• You'll receive an email confirmation of receipt within 2 business days
• Items are inspected within 2-3 business days
• Approval or rejection of refund will be communicated via email
• Approved refunds are processed within 5-7 business days
• Refund will be issued to your original payment method
• Bank processing may take additional 3-5 business days

We offer exchanges for size, color, or different products:

• Contact us to arrange an exchange before returning the item
• Exchange items must meet the same eligibility criteria as returns
• We'll ship the replacement item once we receive your return
• If the new item costs more, you'll pay the difference
• If the new item costs less, we'll refund the difference

If you receive a damaged or defective item:

• Contact us immediately upon receipt
• Provide photos of the damage or defect
• We'll arrange for a replacement or full refund
• We cover all shipping costs for damaged/defective items
• No need to wait for return approval - we'll expedite the process

Items purchased as gifts can be returned:

• Gift recipients can return items without original receipt
• Store credit will be issued for the current selling price
• Original purchaser can request refund to original payment method
• Same 14-day return window applies from delivery date